Start Here: How to Get Help Fast

Blythex

Welcome to Support

Something not working? You're in the right place. This category is for wallet, account and transaction problems – and nobody here expects you to be an expert. The community and the team read every topic.

To get help fast, please take two minutes and read this first.

Rule number one: never share your recovery phrase

Never post your recovery phrase (seed phrase) or private keys – not in a topic, not in a chat, not "just to check". Anyone who has them can empty your wallet.

The AntiQua team will never ask for them, and will never ask for remote access to your computer. If someone does, it's a scam – please report them to the team.

This forum actively protects you: posts containing a recovery phrase or a private key are blocked automatically, and chats show you a warning before anything is sent.

How to ask a good question

1. One problem, one topic. Please open a new topic for your question instead of replying to someone else's – it keeps answers clear for both of you.

2. Use a clear title.
"Help!!!"
"Desktop wallet stuck at 'Synchronizing' after update"

3. Tell us the basics. Copy this into your topic and fill it in:

Wallet / app:     Desktop / Android / other
Version:          e.g. 1.2.0
Operating system: e.g. Windows 11, Android 14
What happened:
What I expected:
Steps to reproduce:
Error message:

4. Add a screenshot of the error if you can – often it says more than a long description. Double-check it doesn't show a recovery phrase or private key.

5. Logs help – but check them first. Before pasting a log file, take a quick look for anything private. Wallet addresses and transaction IDs are public and fine to share.

Is this the right category?

Wallet, account or transaction problem → right here in Support
Running a node or mining → Mining & Nodes
You found a bug in the code → Development
You found a security vulnerability → please do not post details publicly. Send a private message to a team member instead, so we can fix it before anyone can exploit it.

Write in your own language

You don't have to write in English. Every post has a translate button next to Reply – others can read your question in their language, and you can read the answers in yours.

Found the solution?

Please post what fixed it before you move on – even if you solved it yourself. The next person with the same problem will thank you.

Cheers,
Blythex